Why can't my reviewer see my manual?

Following the steps below can help you troubleshoot why the reviewer can not access the manual:

  1. Go to the manual
  2. Click on Review
  3. Enable and Notify reviewers
  4. Click on Enable Review

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If the Reviewer does not have access,  you can do this under Permissions in the blue menu. 

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If the Reviewer has access but can not review the manual, the issue is most likely that the reviewer is not allowed in the review step in the workflow.

  1. Go to Settings
  2. Workflow
  3. Select the workflow your manual has
  4. click on the step the reviewer should be in
  5. make sure the user type and role are set up correctly here.

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Please go through all of these steps. If everything looks set up correctly, but the reviewer still can not access the manual/review the manual. Please contact support@webmanuals.se for further assistance.

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